Services

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FIVE STAR CLAIM SERVICE®

Service you can count on.

With ANPAC Five Star Claim Service®you can be sure that your premium dollars will buy the protection you need and the prompt, courteous service that you deserve. If you have suffered a loss, whether it's from a minor fender-bender or a major house fire, the last thing you need to worry about is unnecessary delays or conflict with your insurance company.

"Ninety-five percent of ANPAC customers say they would recommend ANPAC to a friend." ---- Flaspöhler Research Group, (August 2003).

No one wants to think about being in an automobile accident, or having fire or storm damage destroy your home. But statistics show that for most of us, it's not a matter of if, but when. ANPAC Five Star Claim Service®is designed to provide assurance and confidence throughout the claims process. Our focus is on what you need and when you need it.

Actual examples of Five Star Claim Service® in action.

"We filed a claim one morning, went to the repair shop for an estimate and by the end of the day, our claim was paid."

"We called in with an auto claim and the adjuster verified coverages, discussed the claim and arranged for the appraisal. Our car was inspected within an hour and within just a few hours from when we reported the claim, the adjuster reviewed the repair figures, confirmed our choice of repair shop, arranged for a rental car and issued a check for the repair."

"Thank you for the speedy, professional, yet friendly person you are in handling my claim. It really made a difference." Austin, MN

"I had my claim handled by the first person I spoke to." Scottsdale, AZ

"I've told everyone how happy I am with American National. You bet I would recommend them to a friend." Denver, CO

"The claims department and repairer (sic) worked hand-in-hand and had my windshield repaired quickly. Loved the service. Cannot ask for more..." Las Vegas, NV

"What I need is an insurance company that gets things done. American National did just that with our claim..." Knoxville, UT

It's a fact.
According to a national survey developed by the Flaspohler Research Group, (August 2003), statistics prove that ANPAC customers are consistently more satisfied than customers of other national carriers with the excellent service they received and the speed in resolving their claim, and the expert abilities of ANPAC claims representatives. ANPAC performed better in each and every category!

24-Hour Claim Hotline - 1-800-333-2860

*One experience is not necessarily indicative of another and individual results may vary.

All products, coverages, and options are not available in all states, and eligibility requirements will apply. Products and services referenced in this Web site are provided through multiple companies. Each company has financial responsibility only for its own products and services, and is not responsible for the products and services provided by the other companies.

Life insurance and annuities are issued through American National Insurance Company, Galveston, TX. Personal and commercial lines insurance is issued by American National Property And Casualty Company (ANPACR), Springfield, MO, its subsidiaries or affiliates, including American National General Insurance Company, Pacific Property And Casualty Company (California), American National Lloyds Insurance Company (Texas), American National County Mutual Insurance Company (serviced by ANPACR-Texas), and ANPACR Louisiana Insurance Company (Louisiana). American National Property And Casualty Company is a subsidiary of American National Insurance Company.

Disability Income products and services are issued by Illinois Mutual Life Insurance Company, Peoria, IL.

Tax issues that may be discussed are subject to change, and this is for your information only. Discussion of such issues does not constitute tax or legal advice. Please consult your tax advisor, attorney or CPA for guidance on all tax matters.

These brief descriptions of coverages available are for illustration purposes only, and are not intended as a statement of contract. For actual terms and conditions of coverage provided, refer to your insurance policy. For more information about coverage options and availability, talk to your American National agent. American National Family of Companies reserves the right to discontinue programs at any time.

This site may have links to other sites not maintained by American National Insurance Company, its subsidiaries or affiliates. Such links do not imply endorsement or approval of these sites or the content therein by American National, its subsidiaries or affiliates.

As of 9/29/09